wardrobe4less
Policy

Return & exchange policy.

At Wardrobe4Less, customer satisfaction is our priority. Customers are kindly requested to inspect their order upon delivery before accepting it.

Return window

On-the-spot inspection

When can I return an item?

Items can only be returned on the spot upon delivery. The return window closes permanently once the delivery personnel leaves the delivery location. Please inspect your order carefully before accepting it.

Valid return reasons

Returns will only be accepted if the item has a genuine manufacturing defect present at the time of delivery, including:

  • Torn or ripped fabric
  • Discolouration or colour defects
  • Clearly open or damaged stitching/seams
  • Holes or punctures in the fabric
  • Defective, damaged, or misaligned embroidery/logo
  • Broken or missing buttons
  • Missing parts or accessories (if applicable)

These defects must be present before the item has been worn or used. Defects discovered after the delivery personnel has left cannot be accepted for return.

Not eligible for return or exchange

The following are not considered valid reasons for a return or exchange:

  • Change of mind
  • Preference for a different colour
  • Preference regarding fabric feel or texture
  • Minor loose threads
  • Minor stitching variations that do not affect the functionality or durability of the garment
  • Damage caused after wearing or washing
  • Normal wear and tear
  • Damage resulting from misuse, improper care, or accidental damage
Exchange policy

Exchanges may be requested only in the following cases:

  • Size exchange — You may exchange for a different size if available. The exchange cost is the same as the initial delivery fee and is charged only when the replacement is dispatched. If the requested size is unavailable, you must keep the received item.
  • Wrong item delivered — If the wrong item or incorrect size was delivered, the correct item will be sent free of charge, dispatched soon after confirmation. This is not subject to the on-the-spot inspection rule. Contact us within 24 hours of delivery with your order reference and a photo.

Defective items — If a genuine manufacturing defect is verified on the spot, the item may be exchanged or returned at no additional cost.

Clearance items

Items marked as "Clearance" or "Clearance Sale" are final sale items and are not eligible for return or exchange.

Additional terms
  • Customers are encouraged to inspect the product upon delivery before accepting it.
  • By accepting the delivery, the customer confirms that the item has been inspected and received in satisfactory condition.
  • Returns or exchanges may be declined if the item shows signs of wear, washing, stains, odours, alterations, or damage not related to a verified manufacturing defect.
  • Wardrobe4Less reserves the right to inspect and verify all claimed defects before approving any return, exchange, or replacement request.
  • If the reported issue does not fall under the valid manufacturing defects listed above, the request may be declined.
How to start a return or exchange

To initiate a return or exchange:

  • Contact us via WhatsApp or Instagram (links below)
  • Provide your order reference number
  • Describe the defect or size exchange needed
  • Our team will review and respond with next steps

Do not send items back without contacting us first. Unauthorized returns will not be accepted.

Need help?

Start a return or exchange.

Contact us with your order reference and we will guide you through the process.

WhatsApp

Send us your order reference and a description of the issue. We respond within 24 hours.

Chat on WhatsApp

Instagram

DM us with your order reference and a description of the issue.

Message on Instagram